ServiceNow CAD CertifiedCreativeTechnical Developer

ServiceNow CAD Certified Developer

I design scalable ServiceNow applications that improve operational visibility, automate workflows, and support enterprise ITSM processes through Business Rules, Script Includes, Flow Designer, and custom scoped solutions.

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Core Platform Skills

  • Scoped Application Development
  • Business Rules
  • Script Includes
  • GlideRecord
  • Flow Designer
  • Client Scripts
  • UI Policies
  • SLA Monitoring
  • Change Governance

Featured Projects

This portfolio showcases enterprise ServiceNow development capabilities across:

  • workflow automation
  • custom scoped applications
  • operational monitoring
  • ITSM process design
  • state governance workflows
  • incident escalation logic

01

Workflow Compliance & Escalation Intelligence

Tracks incident resolution timelines and escalates issues before service level agreements are breached.

02

Enterprise Change Governance

Automates change approval workflows using risk scoring, governance rules, and state-driven controls to ensure compliant execution.

03

Resource Allocation & Capacity

Monitors team workload distribution and identifies capacity imbalances to optimize resource utilization and prevent delivery bottlenecks.

Platform Expertise

ServiceNow application development focused on workflow automation, governance frameworks, and system integration.

Technologies

  • ServiceNow Platform
  • JavaScript (Server-Side)
  • GlideRecord
  • Business Rules
  • Script Includes
  • Flow Designer
  • Data Modeling

How I Build Platform Solutions

My applications focus on translating operational processes into automated platform workflows.

Most projects follow a structured architecture pattern:

  • Scoped application development
  • Custom data models and relationships
  • Business Rules to enforce operational logic
  • Script Includes to centralize calculations
  • Flow Designer workflows to orchestrate automation
  • Access Control Lists for least-privilege security

About

I build workflow-driven platform applications designed to help organizations automate operational processes and enforce governance through structured automation.

My background spans creative leadership, digital production, and technical platform development, where I now focus on building scalable automation solutions within the ServiceNow ecosystem.

Certifications

  • Certified Application Developer (CAD)
  • Certified System Administrator (CSA)

Resume

Download my resume for a detailed overview of my technical experience and certifications.