About Marnele

I’m a CAD and CSA-certified ServiceNow Application Developer focused on building scalable workflow automation, scoped applications, and enterprise operational solutions.

With 14+ years of experience leading complex initiatives across regulated and high-visibility environments, I bring a unique blend of systems thinking, technical development, and user-centered design.

What I Build

I design and develop ServiceNow applications that improve:

  • workflow automation
  • SLA visibility
  • change governance
  • operational monitoring
  • incident escalation workflows
  • enterprise reporting and dashboards

How I Design Applications

I approach application development as a combination of structured process design and platform automation.

Most of the applications in this portfolio follow a similar architectural pattern:

  • Scoped application development
  • Custom data modeling and normalized table relationships
  • Business Rules to enforce operational logic
  • Script Includes to centralize reusable calculations
  • Flow Designer workflows to orchestrate automation
  • Access Control Lists to enforce least-privilege access

This approach ensures that business logic remains modular, scalable, and maintainable as workflows grow more complex.

Professional
Background

My background began in enterprise creative leadership, where I led large-scale, high-stakes initiatives across federal and regulated environments.

That experience sharpened my strengths in:

  • systems thinking
  • cross-functional collaboration
  • process design
  • enterprise delivery

Today, I apply that same discipline to ServiceNow application development through Business Rules, Script Includes, Flow Designer, and custom scoped solutions.

Skills & Technologies

  • ServiceNow Platform Development
  • Scoped Application Architecture
  • Server-Side JavaScript (GlideRecord)
  • Business Rules and Script Includes
  • Flow Designer Automation
  • Data Modeling and Table Relationships
  • Operational Governance Workflows
  • Platform Automation Design

Resume

For a more detailed overview of my experience, certifications, and technical background, you can download my resume below.