Patient Discharge Coordination Tracker
Reducing discharge delays through intelligent workflow automation.
Hospitals depend on multiple departments to complete critical discharge activities before a patient can safely leave. This low-code ServiceNow solution streamlines care coordination by automating tasks, tracking discharge readiness, and providing real-time visibility from request to patient departure.
Business Problem
Hospitals often experience discharge delays because multiple departments must complete independent tasks before a patient can safely leave. Without centralized coordination, teams rely on emails, phone calls, and manual follow-ups, resulting in bottlenecks, longer patient stays, and reduced bed availability.
Solution
Developed a low-code ServiceNow application that coordinates the entire discharge process through automated workflows, task management, notifications, and real-time status tracking.
Approach
- Built with App Engine Studio
- Automated task creation using Flow Designer
- Routed work to Nursing, Pharmacy, Case Management, Billing, and Transportation
- Used reference data for patients, providers, transportation vendors, and hospital rooms
- Designed configurable notifications and escalation paths
- Leveraged OOTB platform capabilities before custom scripting
Patient Ready
│
▼
Discharge Request
│
▼
Departments Complete Tasks
│
▼
Transportation Scheduled
│
▼
Patient Discharged
│
▼
Leadership Dashboard
How It Works
Business Value
- Reduced manual discharge coordination
- Improved visibility across care teams
- Faster identification of discharge blockers
- Increased accountability for departmental tasks
- Supported faster patient throughput and bed availability
Platform Capabilities
- Flow Designer
- App Engine Studio
- Business Rules
- Notifications
- Reports & Dashboards
- Reference Data
State-Driven Workflow Progress Tracker
Auto-populating Patient Info
Patient Discharge Dashboard