About Marnele

I’m a CAD and CSA-certified ServiceNow Platform Developer who helps enterprises improve operational efficiency through workflow automation, process optimization, and scalable enterprise solutions.

Backed by more than 14 years of experience leading complex initiatives in regulated and high-visibility environments, I combine systems thinking, technical development, and human-centered design to transform manual processes into streamlined, scalable workflows that improve visibility, collaboration, and business performance.

What I Build

I design and develop ServiceNow applications that improve:

  • workflow automation
  • SLA visibility
  • change governance
  • operational monitoring
  • incident escalation workflows
  • enterprise reporting and dashboards

How I Design Applications

I approach application development as a combination of structured process design and platform automation.

Most of the applications in this portfolio follow a similar architectural pattern:

  • Scoped application development
  • Custom data modeling and normalized table relationships
  • Business Rules to enforce operational logic
  • Script Includes to centralize reusable calculations
  • Flow Designer workflows to orchestrate automation
  • Access Control Lists to enforce least-privilege access

This approach ensures that business logic remains modular, scalable, and maintainable as workflows grow more complex.

Professional
Background

My background began in enterprise creative leadership, where I led large-scale, high-stakes initiatives across federal and regulated environments.

That experience sharpened my strengths in:

  • systems thinking
  • cross-functional collaboration
  • process design
  • enterprise delivery

Today, I apply that same discipline to ServiceNow application development through Business Rules, Script Includes, Flow Designer, and custom scoped solutions.

Skills & Technologies

  • ServiceNow Platform Development
  • Scoped Application Architecture
  • Server-Side JavaScript (GlideRecord)
  • Business Rules and Script Includes
  • Flow Designer Automation
  • Data Modeling and Table Relationships
  • Operational Governance Workflows
  • Platform Automation Design

Resume

For a more detailed overview of my experience, certifications, and technical background, you can download my resume below.